Shipping & Returns

At Joysat we understand the need to have goods that are delivered on time and perform as described. We have been careful to provide you with sufficient information to enable you to come to a confident buying decision.

Shipping and processing charges

For all orders delivered in Australia the freight charges are calculated by our web site freight calculator.

Secure Payments

We accept Visa,Mastercard,Bankcard. When you send us your personal information including credit card information we encrypt these details to protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old.

Faulty goods

Most of our products carry a 1 year warranty. If you have purchased a product from us and it shows a fault please contact us at service@joysat.com.au giving us the detail of your complaint , date of purchase etc. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. This guarantee does not affect your statutory rights.

Your Order

We will confirm your order shortly after it is placed. We then send your order to be dispatched. We aim for 2 working days, however, some orders may take up to 10 days to arrive. All orders are subject to availability.

Returns

In the event of a customer wishing to return any goods or services to Joysat as bought on this site, Joysat will only accept such products if they are returned within 14 days, are of a quality that can be onsold as if new and such acceptance by Joysat shall only raise a credit available for exchange on other goods or services provided by Joysat. Joysat do not accept products being returned for "change of mind". You must pay the postage of any such returns.

Receiving your order

If your order shows any physical damage, please acknowledge this and sign “received damaged” and notify us immediately.

Your Account

Our system will hold details of your account and sales transactions with us and they may be viewed only with your username and password.

Contact

Should you wish to discuss any security or issue regarding these terms please contact us.